Customer Service
- Returns & Replacements
- 100% Satisfaction Guarantee: We are confident that you will love our products as much as we do. If for any reason you are dissatisfied with your purchase, you may request a replacement, refund, or credit within 30 days of product delivery. Opened consumable products are unavailable for return. Please contact us at orders@teaolle.com or 1-855-OLLE-TEA to arrange a refund or exchange.
- Ordering
- Retail and wholesale customers may order directly through our website, by emailing us at sales@teaolle.com, or by calling 1-855-OLLE-TEA. Our customer service hours of operation are Monday – Friday, 8:00AM – 5:00 PM EST, excluding major holidays. For a fast and convenient ordering process, and to participate in our TeaOlle rewards program, new customers are encouraged to create an account on our website. Creating an account at TeaOlle.com will enable you to move quickly through the checkout process, store multiple shipping addresses, track your orders, view order history, and recieve exciting promotions. To log in or to register a new account, please click here
- Payment, Pricing & Promotions
- We accept payment via Visa, MasterCard, and American Express. All transactions are in U.S. Dollars. Local taxes, if applicable, will be added to your order. TeaOlle collects sales tax from Virginia residents only.
- Viewing Orders
- To track your orders and view past order history, please log in by going to “My Account” on our website, or click here.